Monash Academics Assist Chinese Government in National Hospital Quality Improvement Activities
The Chinese Hospital Patient Experience and Satisfaction Monitor (CHPESM) has been developed through a collaboration between Monash University, the Chinese Ministry of Health, the Chinese Hospital Association and Peking University. Monash experts Professor Shane Thomas and Dr Hui Yang have been appointed as international panel members in the ongoing program. The CHPESM tool is based upon work that Professor Thomas and Dr Yang have led since 2006.
The CHPESM launch was conducted in Beijing in early August 2010. In his keynote address the MOH Director of Medical Service Quality Improvement Dr Zhou Jun strongly complimented the developers including the Monash staff on their contributions to the national program. The MOH has announced its plans to implement the CHPESM in all Chinese public hospitals (over 10,000 in number) in 2011/12. In the first study cohort, 11 provinces of China will commence operation of the Monitor next month in September 2010. The 44 top-ranked tertiary Chinese hospitals around China will participate first in this innovative program of hospital quality improvement. Results of the first wave CHPESM will be reported at the end of 2010 and other waves will be conducted and reported throughout 2011 and beyond.
Professor Shane Thomas noted that: "The use of Monash developed tools and protocols throughout the entire Chinese public hospital network to assist in hospital quality improvement is a very pleasing result. The Chinese Hospital Patient Experience and Satisfaction Monitor will be a key tool for the Chinese government in improving quality in its health system and we are very pleased to have had the opportunity to contribute to this important work with our Chinese partners."
